Refund policy
At Home Decor & Co, we want you to love every piece you bring into your home. If something isn’t quite right, we’re here to help.
Change of Mind Returns
We accept change of mind return requests within 14 days of delivery, subject to the following conditions:
- The item must be unused, unassembled, and in its original condition.
- The item must be returned in its original packaging, including all protective materials.
- Proof of purchase must be provided.
- Return requests must be approved by Home Decor & Co before any item is returned.
Please note that not all products are eligible for change of mind returns. Certain suppliers may have restrictions on returns for selected products.
To request a return, please contact us at:
info@homedecorandco.com.au
before sending any item back.
Return Shipping Costs
For change of mind returns:
- Return shipping costs are the responsibility of the customer.
- Original shipping charges are non-refundable.
- The customer is responsible for ensuring the item is adequately packaged during return transit.
- Home Decor & Co is not responsible for items lost or damaged during the return journey.
Restocking Fee
Approved change of mind returns are subject to a 20% restocking fee.
This fee covers supplier handling, administration, inspection, and restocking costs.
The restocking fee will be deducted from the refund or store credit amount.
Refunds & Store Credit
Once the returned item has been received and inspected, we will notify you of the outcome.
For approved change of mind returns:
- The remaining balance after deduction of shipping charges and the 20% restocking fee will be issued as a store credit.
- Store credits are valid for future purchases on Home Decor & Co.
Please allow up to 14 business days for the return to be assessed and processed after it has been received.
Faulty, Damaged or Incorrect Items
If your item arrives damaged, faulty, or incorrect, please contact us within 7 days of delivery.
Email:
info@homedecorandco.com.au
and include:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging
- Any relevant supporting information
We may request additional images or information to assist with the supplier assessment process.
If the fault is confirmed, we may offer:
- A replacement item
- A repair (where applicable)
- A store credit
- A full refund
in accordance with Australian Consumer Law.
Where a product is confirmed as faulty, return shipping costs will be covered by Home Decor & Co or our supplier.
Damage During Transit
If your order arrives damaged during shipping:
- Please notify us within 7 days of receiving the item.
- Retain all packaging materials.
- Provide photographs of the damage and packaging.
Depending on the circumstances, we may arrange:
- A replacement product
- A store credit
- An alternative solution agreed upon by both parties
If a replacement is likely to encounter the same transit issues, we reserve the right to offer a store credit, alternative product, or alternative delivery method instead.
Items Not Considered Faulty
The following are not considered manufacturing defects and do not qualify for a return due to fault:
- Minor colour variations caused by screen displays, photography, or lighting conditions.
- Natural variations in timber, stone, marble, rattan, linen, jute, or other natural materials.
- Minor imperfections consistent with handcrafted, handmade, or artisanal products.
- Variations in texture, grain, finish, or appearance that occur naturally.
Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights you may have under the Australian Consumer Law.
Customers are entitled to remedies for products that fail to meet consumer guarantees under Australian law.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Home Decor & Co
Email: info@homedecorandco.com.au